Belcher Intimate Collection Inc values ​​every customer’s shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below. This policy applies to orders within the United States.

  1. Return Period

We accept return requests for eligible items within 30 calendar days of receipt. Orders exceeding this period may not be eligible for return or refund unless otherwise required by applicable law.

Before initiating a return, please contact our customer service team via email to obtain return confirmation and instructions. Unauthorized packages sent directly to us may not be processed in a timely manner.

  1. Return Conditions

Items submitted for return must be unused, undamaged, and in a condition suitable for resale, with original packaging and accessories (if applicable) intact.

Due to hygiene and personal use considerations, certain items may not be eligible for return once unsealed, used, or rendered unsuitable for resale, except where required by law.

  1. Product Quality Issues

If the items you receive are damaged, missing, have significant quality defects, or do not match your order, please contact us as soon as possible.

Upon verification of quality issues or incorrect shipment, we may offer a replacement, refund, or other reasonable solution. We will cover return shipping costs for issues confirmed to be our responsibility.

  1. Returns for Non-Quality Reasons

If the return is not due to quality issues—such as personal preference, ordering errors, or a change of mind—the customer is generally responsible for return shipping costs.

Items must meet the return conditions specified in this policy; refunds will be processed after we receive and inspect the returned merchandise.

  1. Refund Processing

Once we receive and inspect eligible items, refunds are typically processed within 3–5 business days.

Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account may depend on the processing times of banks, credit card companies, or other payment institutions. 6. Situations Ineligible for Refund

6.Refunds may not be available in the following cases:

The item has been used or its condition significantly affects resale;
The item has sustained damage caused by the customer;
The item is missing necessary accessories or original packaging (where applicable);
The return period has expired;
The item was returned directly without authorization;
The item is unsuitable for return due to applicable laws or health and safety requirements.

  1. Return Address

If customer service confirms that your order is eligible for return, we will provide return instructions.

Return Address:

2465 BALD EAGLE LN, EIELSON AFB, AK 99702

Note: Please contact us to confirm the return address and obtain return authorization before shipping the item back. As the return processing location may vary depending on the order, please do not ship items directly to the address above without prior confirmation from customer service.

  1. Policy Changes

Belcher Intimate Collection Inc may update this Refund and Return Policy based on business operations, service adjustments, or changes in applicable laws and regulations. Updated policies will be posted on this page, and the latest update date displayed on the page will apply.